WEBINAR 1: INTERLACHEN | highlinepartners
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BRAND OPERATING SYSTEM WEBINAR SERIES

Session 1 | Alignment before Anything Else:
How Interlachen Created a Foundation for Transformation

 

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January 29, 2026
1 PM Central


LIVE VIRTUAL SESSION
45 MINUTES + Q&A

 

Over the past eight years, Interlachen Country Club has become a leading example in the private club industry of disciplined brand execution. Through significant investment across its campus—from facilities to the golf course—the Club navigated complexity across multiple board terms, major capital projects, construction-related disruptions, and evolving member expectations.

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This live webinar introduces the concept of a Brand Operating System: a practical framework used by luxury brands, but adapted by Highline, to the realities of private clubs.

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This first session focuses on alignment, the foundational layer of a Brand Operating System. Interlachen CEO Joel Livingood will share how leadership alignment became the starting point for the Club's transformation—and why alignment must come before execution.

 

Interlachen's story reflects a broader reality for private clubs: brand is not defined by logos or communications alone. It is expressed through leadership decisions, operational priorities, and the experiences delivered every day.

 

The takeaway: what Interlachen developed organically, Highline will show you how to build deliberately.

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Joel Livingood
CEO, Interlachen Country Club

Joel will share the internal alignment and decision-making framework that supported Interlachen’s transformation, including how the Board and staff maintained clarity through multiple years of investment and improvement.

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Brett Posten 
Principal, Highline Partners

Highline specializes in luxury brand marketing for places, helping clients build brand systems that create consistent, elevated experiences. Brett will share how investing in a Brand Operating System can be a framework to guide leadership for years to come.

Why this Webinar Matters for Clubs

What is a Brand Operating System?

Brand is one of the most powerful assets in the corporate world, yet it is often misunderstood or underutilized in private clubs.

 

It is more than a logo and extends well beyond marketing.

 

Highline has adapted proven corporate best practices to create a three-part Brand Operating System for private clubs—one that aligns governance, communications, and member experience across leadership transitions and daily operations.

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Rather than another "plan" or static document, brand becomes a practical framework for decision-making, consistency, and helps clubs be the very best versions of themselves.  

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A Brand Operating System:

  • Supports smoother operations

  • Builds trust and momentum around capital projects

  • Creates clarity that attracts and retains staff

  • Preserves a club’s identity as leadership and investments evolve

  • Delivers the joy members crave

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To learn more about Highline's approach, click here.

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Is this right for me?

If your club is preparing for capital investment, rethinking its identity, or aiming for a more consistent experience, this session will be particularly valuable.

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This webinar is designed for:

 

  • Club Presidents

  • Board Members

  • General Managers

  • COOs and Directors of Operations

  • Directors of Communications / Member Experience

  • Club professionals responsible for brand, service, or strategic planning​

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KANSAS CITY, MO 64108
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